About My AQUA Bottle

About My Aqua Bottle

 

What kind of glass is My Aqua Bottle made of?

Extra-Flint superior quality tempered glass.

 

What is the difference between standard and extra-flint glass?

The high refractive index of Extra-flint glass makes the shine of this quality of glass reminiscent of that of a diamond.

 

What is the cap made of?

The screw cap is made of stainless steel with watertight gasket.

 

Is the packaging safe and resistant?

The packaging, all in biodegradable rigid cardboard, was designed for us by a world leader in the sector and guarantees absolute integrity in the event of accidental falls, up to three meters in height ... Super Safe.

 

What type of material is used for the medallions?

Venetian Murrine, unique pieces individually handmade in Murano by Ercole Moretti & C.

Rounds in handcrafted glass, unique pieces individually hand-pulled by Cristina Linzi, Murano

Rounds in traditional white and red Majolica, made individually by hand by Zanolli & C. Nove - Bassano

 

Can I place very hot water in my bottle?

Yes of course.

 

Can I put fizzy drinks of any kind in my bottle?

Certainly yes, the strength and thickness of the glass easily withstand 4 Bar of pressure and more. In case of introduction of drinks / waters particularly rich in carbon dioxide, it is recommended to fill up to the notch on the top of the bottle.

 

Is it dishwasher safe?

In order to avoid the formation of bacteria and internal limescale that takes away the shine, it is recommended:

- frequent water changes.

-         a manual wash a week with hot water and 1 tablespoon of bicarbonate or hot water and 1 glass of white vinegar

 

Can I give it to friends and acquaintances?

Certainly yes, indicating the recipient of the object in the purchase form

 

Personalise My Aqua Bottle

Can I get my product personalized?

It is possible to customize My AQUA Bottle in all its facets, from the handcrafted rounds in Glass or Ceramic or other incoming materials, to the printing on the large front of the bottle, the cap can also be customized.

 

What is the minimum order quantity for customization?

The minimum order for customization is 16 bottles.

 

How long does a customization process take?

The customization process takes 15 to 20 days.

 

I have a business, can I add my logo to My Aqua Bottle?

The logo can be printed on the bottle itself on the front side or printed on the medals in Murano Artisan Glass in the various background colors present, or on Majolica di Bassano rounds with a white earth rather than a red earth base.

 

Where can I see all the specifications of the bottle?

All the technical details can be found on the product pages of each bottle within our E-commerce site in the Shop Area.

 

Shipping and Delivery

What are the delivery times for My Aqua Bottle?

To make the shopping experience as positive as possible, My AQUA Bottle has chosen DHL Express Insured Shipping service. Italy max 2/3 days - Europe max 3/5 days - United States Canada 3/5 days - World 7/10 days according to destination.

 

How much is shipping?

Shipping within the national territory (Italy) is free.

The rates for shipments abroad are calculated automatically at the time of the final invoice on our e-commerce or you can find them on the SHIPPING AND RETURNS page

Will my bottles be sterile when I receive them?

For the first use, we recommend applying the hand washing tips on the package insert inside the box. 

After Sales 

I have lost the cap, can I order a new one?

Sure! Just write a Cap Replacement Request email to our email address info@myaquabottle.it or through the form on the CONTACTS page on our e-commerce. The cap is supplied free of charge, the cost of shipping with DHL Express at your expense.

 

Do you provide gift boxes?

Not yet but we are studying a solution, even if the original packaging is very elegant.

 

Can I cancel or change an order after placing it?

To cancel or change an order after it has been processed, you must send a request via email to our email address: info@myaquabottle.it

 

What if my item is wrong, damaged or faulty?

It is necessary to send a request by e-mail to our e-mail address: info@myaquabottle.it specifying the reasons for which you want to make the return and attaching photos of the damaged bottle.

 

When can I expect a refund?

The reimbursement or replacement of the bottle takes place quickly, in any case according to the times and agreements made with the customer.

 

Wholesale & Distribution

Looking to sell or distribute My Aqua bottle? Reach out and we will get in touch with you shortly.

 

Collaborations

I am interested in collaborating with you. Where can I contact you?

Write an email to: info@myaquabottle.it specifying in the subject the reason for your request and which company you work for.

 

 

 

 

 

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